On Thursday 9th, after weeks of low-level frustration at having to press “close” on every login, I sent a complaint to Barclays asking them to stop asking me on every single login to switch to paperless statements with a dialog box that has only two options:
This morning they replied:
Please be advised that it is currently not possible for us to remove the switch to paperless statements advert.
So, uh, I suppose if you’re a web developer who thinks that it’s acceptable to ask a question on every login and not supply any means for the user to say, “stop asking me this question”, there is still a job for you in the banking industry. No one there will at any point tell you that this is awful user experience. They will probably just tell you, “good job”, from their jacuzzi full of cash that they got from charging people £5.80 a month to have a bank account, of which £0.30 is for posting a bank statement.
Meanwhile, on another part of their site, I attempt to tell them to send me letters by email not post, but the web site does not allow me to because it thinks I do not have an email address set. Even though the same screen shows my set email address which has been set for years.
After light mocking on Twitter they asked me to try using a different browser, before completely misunderstanding what I was talking about, at which point I gave up.
There’s an interesting post about diversity at a tech conference. It is itself a response to a number of tweets by an attendee, so you should read both those things, and probably all of the other comments first.
I’ve now tried twice to add a comment to this article, but each time my comment disappears into the ether. Mark tells me that he is not seeing the comments, i.e. they are not being held for moderation, so I just assume some bit of tech somewhere is failing. Yes, I do get the captcha challenge thing and do complete it successfully. Blog comment systems are awful aren’t they?
So anyway, here’s the most recent version of the comment I tried to add:
I originally wrote this comment on the evening of the 6th, but the blog appears to have eaten it, and I no longer have a copy of it so I’ll have to try to re-type it from memory. Also since then I note a number of other comments which are highly opposed to what I wrote, so you’ll have to take my word for it that this is genuine comment and not an attempt to cause strife.
I do not believe that OggCamp specifically has a problem and I agree with much of what Mark has written, particularly that the unconference format is not in fact used to excuse lack of diversity (though it can be, and doubtless will be, by someone). I do believe that OggCamp has tried quite hard to be welcoming to all, and in many ways has succeeded. There seems to be a slightly larger percentage of female attendees at OggCamp compared to other tech conferences I have been to. I feel strongly that there is a larger percentage of female speakers at OggCamp.
I do however believe the widespread observation that tech conferences and tech in general do have a problem with attracting people who aren’t white males. I do believe that any group organising a conference are obligated to try to fix this, which means that the organisers of OggCamp are.
Stating that there is no such problem and that everyone is welcome is not going to fix it. Clearly there is a problem here, there’s people reporting that there’s a problem and they don’t think you’re doing all that you could do to be welcoming. There’s a word for telling people who say they’re subject to an unwelcoming environment that they in fact are wrong about how they feel, and I’d really like for this not to go there.
However I do not think that many of the things that Mark has proposed will actually make any difference, as well-intentioned as they are. To help improve matters I think that OggCamp should do some things that Mark (and many others in these comments, apparently) will not like.
I am in favour of positive reinforcement / affirmative action / speaker quotas / whatever you want to refer to it as, as part of a diversity statement. Like, aspirational. To be regarded as a sort of “could do better” if it wasn’t achieved. I believe it has shown to be effective.
My first suggestion is to have some sort of diversity goal, perhaps one like, “ideally at least one largest-stage slot per day will be taken by a person who is not a white male”. If we assume one largest stage, two slots each on morning and afternoon, that’s four per day so that’s aiming for 25% main stage representation of speakers who aren’t white males. I believe the gender split alone (before we consider race or other marginalised attributes) in the tech industry is something like 80/20 so this doesn’t sound outrageous.
My second suggestion—and I feel this is possibly more important than the first—is to get more diversity in the group of people selecting the invited speakers. I think a bunch of white males (like myself) sitting about pontificating about diversity isn’t very much better than not doing anything at all. Put those decisions into the hands of the demographic we are trying to encourage.
So, I suggest asking zenaynay to speak at the next OggCamp, and I suggest asking zenaynay if they know any other people who aren’t white males who would like to speak at a future OggCamp.
I do not think that merely marketing OggCamp in more places will fix much. People that aren’t white males tend to be put off from speaking at events like OggCamp and the only way to change their minds is to directly contact them. More diverse speakers will lead to more diverse attendees.
In the same vein, there’s the code of conduct issue. We tend to believe that we are all really nice guys doing the best we can; we would never offend or upset anyone, we would never exclude anyone. The thing is, people who aren’t like us have a very different experience of the world. So just saying that we’re not like that isn’t really enough. Codes of conduct for conferences are a good idea for this reason. Many people who are not white males will not attend a conference that doesn’t have one, because they feel like there is no commitment there and they’re not welcome (or in many cases, safe).
Ashe Dryden compiled a useful page of tips for increasing diversity at tech conferences. If there is genuine desire to do this then I think you have to come up with a great counter-argument as to why it isn’t worth trying the things that Ashe Dryden has said have worked for others. Codes of conduct and diversity goals are in there. As is personally inviting speakers.
“We don’t have time to run a full CFP process” seems like one of the stronger counter-arguments to all of this, to which I think there are two answers:
Shanley Kane wrote a great collection of essays called Your Startup is Broken. Of course this is about startups (and a US-centric slant, too) not conferences, but it is a great read nontheless and touches upon all the sorts of issues that are relevant here. I really recommend it. It’s only $10.
Finally, I feel that many of the commentors are being a little too defensive. Try to take it as an indictment of the tech sector, not an indictment of OggCamp, and try to use it as feedback to improve things.
I've wanted to ride to Paris for a few months now but was put off by the hassle of taking a bicycle on the Eurostar, as well having a somewhat philosophical and aesthetic objection to taking a bike on a train in the first place. After all, if one already is possession of a mode of transport...
My itinerary was straightforward:
My only non-obvious tips would be to buy a disposable blanket in the Newhaven Co-Op to help you sleep on the ferry. In addition, as the food on the ferry is good enough you only need to get to the terminal one hour before departure, avoiding time on your feet in unpicturesque Newhaven.
In terms of equipment, I would bring another light for the 4AM start on «L'Avenue Verte» if only as a backup and I would have checked I could arrive at my Parisian Airbnb earlier in the day - I had to hang around for five hours in the heat before I could have a shower, properly relax, etc.
I had been warned not to rely on being able to obtain enough water en route on Sunday but whilst most shops were indeed shut I saw a bustling tabac or boulangerie at least once every 20km so one would never be truly stuck.
Route-wise, the surburbs of London and Paris are both equally dismal and unmotivating and there is about 50km of rather uninspiring and exposed riding on the D915.
However, «L'Avenue Verte» is fantastic even in the pitch-black and the entire trip was worth it simply for the silent and beautiful Normandy sunrise. I will be back.
Before our recent trip to Poland I took the time to create my own e-book, containing the names/addresses of people to whom we wanted to send postcards.
Authoring ebooks is simple, and this was a useful use. (Ordinarily I'd have my contacts on my phone, but I deliberately left it at home ..)
I did mean to copy and paste some notes from wikipedia about transport, tourist destinations, etc, into a brief guide. But I forgot.
In other news the toy virtual machine I hacked together got a decent series of updates, allowing you to embed it and add your own custom opcode(s) easily. That was neat, and fell out naturely from the switch to using function-pointers for the opcode implementation.
Arbitrary tweets made by TheGingerDog up to 16 June 2014
Attempt to pass homeopathy off as credible by combining it with empirically valid medicine.
We woke to continual thunder.
I think it is time to leave the country.
It seems Mozilla is targeting emerging markets and developing nations with $25 cell phones. This is tremendous news, and an admirable focus for Mozilla, but it is not without risk.
Bringing simple, accessible technology to these markets can have a profound impact. As an example, in 2001, 134 million Nigerians shared 500,000 land-lines (as covered by Jack Ewing in Businessweek back in 2007). That year the government started encouraging wireless market competition and by 2007 Nigeria had 30 million cellular subscribers.
This generated market competition and better products, but more importantly, we have seen time and time again that access to technology such as cell phones improves education, provides opportunities for people to start small businesses, and in many cases is a contributing factor for bringing people out of poverty.
So, cell phones are having a profound impact in these nations, but the question is, will it work with FirefoxOS?
I am not sure.
In Mozilla’s defence, they have done an admirable job with FirefoxOS. They have built a powerful platform, based on open web technology, and they lined up a raft of carriers to launch with. They have a strong brand, an active and passionate community, and like so many other success stories, they already have a popular existing product (their browser) to get them into meetings and headlines.
Success though is judged by many different factors, and having a raft of carriers and products on the market is not enough. If they ship in volume but get high return rates, it could kill them, as is common for many new product launches.
What I don’t know is whether this volume/return-rate balance plays such a critical role in developing markets. I would imagine that return rates could be higher (such as someone who has never used a cell phone before taking it back because it is just too alien to them). On the other hand, I wonder if those consumers there are willing to put up with more quirks just to get access to the cell network and potentially the Internet.
What seems clear to me is that success here has little to do with the elegance or design of FirefoxOS (or any other product for that matter). It is instead about delivering incredibly dependable hardware. In developing nations people have less access to energy (for charging devices) and have to work harder to obtain it, and have lower access to support resources for how to use new technology. As such, it really needs to just work. This factor, I imagine, is going to be more outside of Mozilla’s hands.
So, in a nutshell, if the $25 phones fail to meet expectations, it may not be Mozilla’s fault. Likewise, if they are successful, it may not be to their credit.
I am a firm believer in building strong and empowered communities. We are in an age of a community management renaissance in which we are defining repeatable best practice that can be applied many different types of communities, whether internal to companies, external to volunteers, or a mix of both.
I have been working to further this growth in community management via my books, The Art of Community and Dealing With Disrespect, the Community Leadership Summit, the Community Leadership Forum, and delivering training to our next generation of community managers and leaders.
Last year I ran my first community management training course, and it was very positively received. I am delighted to announce that I will be running an updated training course at three events over the coming months.OSCON
On Sunday 20th July 2014 I will be presenting the course at the OSCON conference in Portland, Oregon. This is a tutorial, so you will need to purchase a tutorial ticket to attend. Attendance is limited, so be sure to get to the class early on the day to reserve a seat!
Firstly, on Fri 22nd August 2014 I will be presenting the course at LinuxCon North America in Chicago, Illinois and then on Thurs Oct 16th 2014 I will deliver the training at LinuxCon Europe in Düsseldorf, Germany.
Tickets are $300 for the day’s training. This is a steal; I usually charge $2500+/day when delivering the training as part of a consultancy arrangement. Thanks to the Linux Foundation for making this available at an affordable rate.
Space is limited, so go and register ASAP:
So what is in the training course?
My goal with each training day is to discuss how to build and grow a community, including building collaborative workflows, defining a governance structure, planning, marketing, and evaluating effectiveness. The day is packed with Q&A, discussion, and I encourage my students to raise questions, challenge me, and explore ways of optimizing their communities. This is not a sit-down-and-listen-to-a-teacher-drone on kind of session; it is interactive and designed to spark discussion.
The day is mapped out like this:
I will warn you; it is an exhausting day, but ultimately rewarding. It covers a lot of ground in a short period of time, and then you can follow with further discussion of these and other topics on our Community Leadership discussion forum.
I hope to see you there!
Arbitrary tweets made by TheGingerDog up to 04 June 2014
Arbitrary tweets made by TheGingerDog up to 01 June 2014